Reservation Process and Cancellation Policy

 

1. How to make a reservation:

• To secure your reservation, we require an initial deposit of 30% of the total amount, plus the cleaning/service fee.
• The reservation will be confirmed after receiving the payment.
• The remaining amount must be paid 2 days before check-in or on the check-in day.
• All reservation details, including dates, number of guests, and total amount, will be confirmed by email after the initial deposit is completed.

2. Cancellation Policy:

Winter Season (October to May):

• Cancellations made more than 15 days in advance: The deposit will be fully refunded.
• Cancellations made less than 15 days in advance: The deposit will not be refunded.
• In case of no-show: The total reservation amount will be charged.

Summer Season (June to September):

• Cancellations made more than 30 days in advance: The deposit will be fully refunded.
• Cancellations made less than 30 days in advance: The deposit will not be refunded.
• In case of no-show: The total reservation amount will be charged.

Long Stays (over 21 days):

• Cancellations made more than 30 days in advance: The deposit will be fully refunded.
• Cancellations made less than 30 days in advance: The deposit will not be refunded.
• In case of no-show: The total reservation amount will be charged.

3. Date changes:

• Date changes can be requested, but they are subject to availability and may involve additional costs.

4. How to proceed with the reservation:

• Please send us an email with the following details:
  • First and last name of the reservation holder.
  • Desired check-in and check-out dates.
  • Number of guests, including adults and children.
  • Any special requests (e.g., crib, high chair, or extra cleaning).
• We will respond with confirmation of availability, the total amount, and details for the deposit payment.

 

If you have any questions or need assistance, contact us at reservas@aderferias.com.

We are here to help!